Shipping Policy
At Yuansia, we aim to provide clear and straightforward shipping information so you know what to expect when placing an order with us.
Order Processing Time
All orders are typically processed within 2 business days (Monday–Friday) after payment is successfully completed.
Orders are not processed on weekends or public holidays. During periods of high demand, processing times may be slightly extended, but we will do our best to keep delays minimal.
Shipping Origin
All products are shipped directly from our fulfillment facility in China.
Because orders are shipped internationally from China to the United States, delivery times may be longer than domestic U.S. shipping services. We appreciate your patience and understanding during transit.
Shipping Destinations
We currently ship to the following location:
- United States (Mainland only)
Please note that we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands and other offshore territories
- APO/FPO military addresses
At this time, orders outside the mainland United States are not supported.
Shipping Time
Estimated delivery time for orders shipped to the United States is 15–20 business days (Monday–Friday) after the order has been processed and dispatched.
Please note that delivery times are estimates and may vary due to factors outside our control, including but not limited to:
- Customs inspections
- Public holidays
- Flight or transportation delays
- Local carrier disruptions
Shipping Fees
Shipping costs are calculated based on the order total:
- Orders from $0.01 to $58.99: Shipping fee of $6.99
- Orders of $59.00 and above: Free shipping
Free shipping applies only to eligible addresses within the mainland United States.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your package using the following link:
https://www.17track.net/en
Please allow a few days for tracking information to update after shipment.
Customs Duties and Taxes
For shipments to the United States, any applicable customs duties, import taxes, or related fees are the responsibility of the recipient.
These charges are determined by U.S. customs authorities. These charges, if applicable, are required to be paid when the goods arrive in the United States. The amount may vary depending on local regulations.
Yuansia does not collect or set these fees, and they are not included in the order total. We recommend that customers review their local import policies before placing an order.
Delivery Notes
Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
If a package is returned due to delivery failure, additional shipping fees may apply for reshipment.
Contact Information
Address:
Room 102, 2nd Floor, Building 4, No. 1217 Wenyi West Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China
Email:
service@Yuansia.com
Phone:
(319) 521-4757
Hours:
Monday–Friday, 9AM–5PM EST